If you’ve ever got any questions about the web hosting service or you encounter a problem with your websites, you’ll need to touch base with the web hosting company’s customer support team. It may not make any difference how promptly they will answer when you have a question of a general nature, but an issue like a messed up application update, for instance, may result in your site becoming broken or unavailable on the Internet. And the longer you have to wait for the support team to lend you a helping hand, the longer the site will be offline. In case you offer services or goods online, any downtime will disruptively influence your website and you may lose current or potential customers. A lot of web hosting providers, chiefly resellers, handle support tickets and e-mails within 24 hours, but in the digital space this is far too long, as visitors will rarely revisit a website that is not functioning properly for a prolonged period of time.
One-Hour Response Guarantee in Web Hosting
If you’re using one of our Linux web hosting packages and you have a query or face a problem, you can get in touch with us 24-7 by posting a helpdesk ticket or by writing an email and we guarantee that you’ll receive an answer in no more than sixty minutes. If the issue can be sorted out, we will do it before we reply, while if there is something that you have to do on your end, we’ll give you all the required information – what workable solutions to try, what settings to check, and so on. Usually, you’ll obtain a response within less than 30 minutes, which suggests that waiting for hours and hours or even for more than a day to obtain support is something inconceivable. Our 1-hour response guarantee is valid for any question that you might have – technical, general or billing.
One-Hour Response Guarantee in Semi-dedicated Hosting
With a semi-dedicated server plan from us, you can take advantage of our super-fast support service. You’ll obtain a response to any support ticket submitted via the hosting Control Panel or email sent to our technical and customer support staff in less than 60 minutes. The response time is guaranteed and it is valid regardless of the issue – technical or billing. Often, it takes considerably less time to investigate and troubleshoot a problem. We’ll provide you with more details in case the solution entails something that should be done on your end. In case you touch base with us during legal holidays or weekends, the response time will be precisely the same and considering the fact that our support staff is working 365 days a year, you will get swift help for virtually any general, technical or billing issue irrespective of what time of day or night it is.