A ticketing system is the most widespread communication channel that hosting providers offer to their clients. It’s most often part of the billing account and is the most efficient way to deal with a problem that requires some time to examine or that needs to be forwarded to a server admin. In this way, all comments added by either party will be kept in the same place in the event that somebody else needs to work on the given problem and the information in the ticket will be available to all parties. The drawback of deploying a ticketing system with most web hosting platforms is that it’s not part of the web hosting Control Panel, which means that you will have to sign in and out of at least 2 accounts in order to complete a certain task or to touch base with the hosting company’s tech support team. In case you wish to manage several domain names and each one of them is hosted in its own account, you’ll have to use an even larger number of accounts at the same time. Besides, it can take substantial time for the provider to answer your ticket request.
Integrated Ticketing System in Web Hosting
In contrast with what you may find with a lot of other web hosting companies, the ticketing system that we use with our Linux web hosting packages is an essential part of the Hepsia hosting Control Panel, which comes with all accounts. You won’t have to remember several sign-in credentials, since you will be able to manage both your tickets and the hosting account itself from a single place. So, if you have a question or encounter a complication, you can get in touch with our help desk team momentarily. Our ticketing system comes with an intelligent search mechanism. This suggests that even if you have posted a ton of tickets over the years, you will be able to track down the one that you need with ease. Also, you can check knowledge base tips for resolving commonly experienced difficulties.
Integrated Ticketing System in Semi-dedicated Hosting
If you’ve got a semi-dedicated server account with us and you want to touch base with our customer care team, you’ll be able to open a support ticket straight from your Hepsia Control Panel instead of going through a completely different support platform as you’ll have to do with most hosting providers out there. Our integrated ticketing system will allow you to submit a new ticket without any difficulty and to search through older tickets using a smart search filter. Furthermore, you will be able to take a look at the relevant knowledge base articles that our system will present you with on the basis of the problem category that you choose for your new ticket. You can accomplish all of these procedures without signing out of your Hepsia Control Panel at any time, which means that in case you chance upon any challenge or have an enquiry, you can contact our technicians and fix the particular problem in no more than one hour using one single platform.