The customer support that you can get from your web hosting company is very important, regardless of whether you have pre-sales questions and you aren't a customer yet, or you've got a technical issue with an existing account. Prompt and accurate information regarding a question or a problem will save you a lot of time and efforts, not mentioning that this is generally a proof that you are ordering from a real web hosting provider and not from some reseller. If you buy a hosting account via a company that does not own its servers and it cannot access them right away, it's quite possible that you'll wait for a couple of days so as to have an answer to any kind of question, so your sites may stay offline for a long time. However, a company which offers numerous ways of communication and has a tech support team available all the time will assist you to right away and help you reduce or totally avoid any kind of downtime and possible losses.
24/7 Customer Support in Web Hosting
We acknowledge the significance of getting assistance in a timely manner, so our web hosting services feature 24/7 tech support as well as various means of contact. If you don't have an account yet, you can easily call us or take advantage of our live chat and talk to a live representative, so as to find out about our services or check if our servers meet the system requirements for your websites. Thus, you won't end up obtaining a service which you cannot use. In case you already have your website hosting account with us, you can open a support ticket from the Hepsia hosting Control Panel when the issue is entirely technical or it requires further analysis. In contrast to the vast majority of providers out there today, we reply to all the tickets within the hour, so you will not have to wait for a whole day. Our support services can be accessed round-the-clock, even during public holidays.
24/7 Customer Support in Semi-dedicated Hosting
Regardless of the semi-dedicated server that you pick, you'll be able to take advantage of our 24/7 support services even on official holidays. Your web sites will be available all of the time and so will we. With plenty of contact options, you can select the most convenient approach to get in touch with us and inquire about our services in case you don't have an account yet, or ask for assistance in case you're already our customer. You can call us, start a chat with a live agent, send an e-mail message or open a ticket from the Help section of the Hepsia web hosting Control Panel. The previous two options have a one-hour response time guarantee, although it hardly ever takes over 20 minutes to receive assistance whatever the nature of the trouble. With our customer and tech support services, we'll be available for you when you need us, not several days afterwards.
24/7 Customer Support in VPS
If you buy a virtual private server through us, you can use a couple of different means of communication to contact our Customer and Tech Support Departments. For general, billing and pre-sales matters, we now have a couple of local phone numbers in the United States of America, the United Kingdom and Australia plus a live chat service. When you're an existing customer and you need assistance with a technical issue which requires additional time to analyze or resolve, you'll be able to open a ticket through your billing account or you can send an email message and we will handle the issue and send you an answer within the hour. The reply time is guaranteed 24/7, which includes holidays and weekends, still for most problems it takes a maximum of half an hour to receive support. Our support service covers the VPS as well as all the pre-installed software it includes, so if you'd like to have help with third-party software, you will be able to check the optional Managed Services upgrade that we provide.
24/7 Customer Support in Dedicated Hosting
With a 1 hour max reply time warranty, you will take advantage of quick support when you buy a dedicated server through our company. Our customer and technical support crews are accessible 24/7/365, which means that if you open a support ticket from your billing account or you send an e-mail message related to any issue with the server or the pre-installed software on it whatever the time of the day, you will receive a reply within the hour, even during holidays. Our ticketing system is the best option in case the matter involved needs a longer period of time to be resolved or if it has to be given to our admins, since it's much easier to keep track of the communication sent on both sides. For basic, billing and sales issues/inquiries, you are able to give us a call or talk to a live agent using our chat service. If you add the Managed Services upgrade to your server plan, our admins will also help you with third-party software installation and troubleshooting and just like the regular support, this service is available 24/7 too.