Help and Support Channels

  • 1 hour ticket response time
  • A 1–hour Ticket Resolution Warranty

  • Our team of technicians will do their best to answer to your assistance enquiries in up to 1 hour. If, however, the trouble you have stumbled upon demands the assistance of our Administrators’ =Team,= we are going to send the ticket to the person in charge and will post a comment to notify you.

  • Top quality support service
  • Top–class Technical Help Service

  • Our client assistance Department is going to be on shift for you day and night to to reply to all support request tickets that you send to us. We offer customer help and support for all apps that are pre–installed on your web server. These include our custom developed Site Control Panel, the chosen OS as well as the server administration panel (depending on the VPS type).

  • Intuitive help center
  • An Informative Help Section

  • Each section of the Site Control Panel that is offered completely free with your VPS includes an inbuilt article base. You will see a range of thorough how–to articles and reviews and a selection of step by step video classes that show all the basic web site managing jobs. You can view them by simply clicking the Help or Video buttons in the top right part of each Control Panel section.