You will find plenty of web hosting companies out there, but many of them are resellers who have minimal resources, especially when it comes to support. A way to distinguish them is the option to get in touch with the company over the phone. The level of support that you'll have through this particular way of communication will vary based on the provider - a few of them offer experienced phone support, many others offer general and customer support only as some matters are more time-consuming and it's faster and easier to be resolved via a ticket, particularly if the issue has to be escalated. However, it's good to know that you can reach your web hosting provider because there're various small-scale problems which can be managed efficiently and in a timely manner with a telephone call, not mentioning that you are able to get additional info regarding the services before you become a client.
Phone Support in Web Hosting
If you decide to obtain one of our Linux web hosting packages, you can talk with our customer support team via phone for 14 hours per day. We will help you choose the best plan for your sites since we are aware that it is better to discuss these issues with a live person. If you already have an account, we are able to help you with any sales/billing questions as well as general matters, even with some technical troubles that do not need a long time or escalation to a system administrator since it will be better to open a support ticket for time-consuming troubles so as to have the entire communication in a single place. We have phone numbers in the US, the United Kingdom and Australia, so you're able to call the one you prefer and talk with one of our agents.
Phone Support in Semi-dedicated Hosting
Every time you need additional info regarding the Linux semi-dedicated packages that we provide, you are able to call some of the three support phone lines we have around the globe - in the U.S.A., the UK and Australia. By doing this, you are able to check in advance whether our solutions are suitable for your web sites. In case you are already our customer and you own a semi-dedicated account, you're able to reach us on the phone for 14 hours every day about any billing or general issues. For entirely tech matters you will need to use our ticketing system and communicate with our technical support because someissues just need extra time to be taken care of, but we can help you on the phone with lots of minor technical issues as well, saving you efforts and time.