When your hosting company offers live chat support, you will be able to speak to a representative in real-time and learn helpful information or get a problem resolved promptly. The advantage of using chat rather than calling to talk to a live person is that you need only a computer with Internet access, therefore you will not pay any fees if you're in a different state or country. Furthermore, it will be simpler to copy and paste data like domain names, usernames or error messages i.e. details that are sometimes hard to share with the other side on the telephone. The real-time chat is also a faster way to contact the web hosting provider's support crew compared to using a ticketing system. What's more, if some trouble needs more time to be taken care of, you are able to do something else entirely while you wait for guidance on the live chat, so that you will not waste time - something that is not possible in case you're on the telephone.